Manage proposals for digital services with out-of-the-box support for converged offers, solution design, and multiple site products. Specialize processes based on any attribute, whether its Ethernet or cloud services, on-net or off, and deliver a completely tailored experience.
communications product catalog
Deploy bundles, pricing, and eligibility rules quickly and eliminate development costs with a product catalog built for your marketing team. Pega’s integrated product catalog makes it easy to change your offerings to accommodate a dynamic business environment.
intelligent guided selling
Pega’s rules, analytics, and intelligence act like a brain, guiding your sales reps, self-service sites, and call centers to predict and sell the right product at the right price to your most important clients.
Keep your promise to your customers, with carrier-grade Telecom workflow management. Pega connects the people, partners, systems, and enterprise processes required to deliver accurate quotes. It tracks related information, automates and assigns outstanding tasks, and connects front and back office.
an omni-channel experience
Give your customers experiences that transition seamlessly between any channel or device without losing the context of the conversation. With Pega, you can integrate sales reps, self-service sites, and call centers into a continuous conversation.
Employees anywhere can interact with customers through a user experience optimized for their devices.
Configured to work with Pega Sales Automation and Pega Fulfillment Control Center.
Automatic margin and break even calculated per contract simplifies deal approvals.
Pega Service and Connectors
Interface with existing systems using standard protocols such as HTTP, SOAP, REST, MQ, JMS, and SQL.
Communications Data Model
Robust library of common objects and data models based on TM Forum Shared Information Data Model (SID).